Frequently Asked Questions2017-05-14T23:47:51+00:00
Can I book the speedboat ride beforehand?2021-02-18T13:34:42+00:00

A third party company provides the speedboat ride, and you will be able to book this with their representative on the day of your excursion.

Can I reserve a sun lounger?2021-02-18T13:11:45+00:00

We do not reserve sun loungers for passengers. Sun loungers are free of charge and are available on a first-come, first-served basis.

Covid-19: Is social distancing required onboard?2021-02-25T15:28:41+00:00

Yes, social distancing is required onboard all our vessels. Passengers must remain in their group and keep at least a 2-metre distance from other passengers who are not in their group. Passengers must also stay seated throughout the excursion unless they are exercising (swimming) or going to the toilet.

Covid-19: What precautions are you taking on board to keep people safe?2021-02-16T15:31:35+00:00

As responsible operators, we have taken steps to go above and beyond what is expected of us by law. We believe in trying to keep everybody safe, and happy in these difficult times.

  • We have restricted our capacity to no more than 92 passengers to allow for one person per 4 square metres of space.
  • Our crew are required to wash their hands regularly and have regular temperature checks.
  • Our crew are required to wear face masks.
  • Gear/equipment is sanitised between uses.
  • Hand sanitiser is available to passengers and crew.
  • High-traffic areas are regularly sanitised.
  • All passengers will be required to have their temperature checked before boarding and those with a high temperature will be refused entry.
Covid-19: Do I need to wear a face mask?2021-02-16T15:32:01+00:00

All passengers are required to wear face masks at all times. The exception to this is when they are eating, drinking, smoking or swimming. Passengers not wearing face masks or visors will not be allowed to board our vessels.

Terms and Conditions2021-02-18T12:55:26+00:00

TERMS & CONDITIONS

Terms and Conditions – Sea Trips (ST)

Article 1 – General
1. Sea Trips (ST) offers boat tours in Malta, Comino, Gozo and surroundings.
2. We reserve the right to change routes as well as start and end locations when weather conditions, shallows or other legitimate reasons so require. We will, as far as possible, inform passengers thereof in a timely manner.
3. The skipper is always in charge. Safety is paramount.
4. By booking a ticket or renting a boat you are accepting the terms and conditions of ST.

Article 2 – Day trips
1. Day trips are regular trips that can be booked per person or per group. Reservation can be booked through the ticket shop.
2. Our day trips in Malta take place on four different vessels Sea Bird, Sea Adventure, Sea Odyssey and Sea Explorer. Our day trips in Malta take place on four different vessels Sea Bird, Sea Adventure, Sea Odyssey and Sea Explorer. From time to time, we may transfer your booking to an alternative vessel.
3. Passengers (including groups) for a day trip shall be present at least 15 minutes before the stated departure time and at the departure point agreed in the booking.
4. Passengers should note that one enters the vessel by stepping off the quay onto a gangway. The vessels Sea Bird and Sea Adventure are wheelchair accessible.
5. There are toilets on all our vessels. Only the Sea Adventure has a restroom that is wheelchair accessible.

Article 3 – Boat rental
1. The minimum rental for a cruise is one hour and thirty minutes. The boat rental and any catering must be paid within 14 days prior to the sailing day, by bank transfer to our bank account. Exceptions can be made only with the consent of ST.
2. Boat rental from ST always includes the crew (skipper and host).
3. Reserving the whole boat is only possible via email or contact form.
4. It is not allowed to sublet the boat to a third party.

Article 4 – Waiting periods and delays
1. In the case of regular trips there are no waiting times. This means that if you have purchased a ticket and arrive too late at the boarding point, the boat will not wait for you and ST can reassign your seats. Also, you will not be entitled to change the date or have the ticket refunded.
2.  During the excursion if you miss and overstay at any location you are not entitled to either a full or partial refund.

Article 5 – Transfers
1. You must ensure that, at the Pick Up Time, one of the Passengers has with them a mobile (or other similar means of communication) that is switched on and is contactable using the contact number provided during the booking process.
2. Once you have made your booking, we will send a confirmation e-mail with all the relevant information regards your pick up.
3. On the day of your pickup, wait outside at the allocated location at the time provided in the confirmation email.
4. If the driver does not show up at the given time, please allow five minutes and then call the driver’s number. In the confirmation email, you will find the driver’s number.

Article 6 – Execution of the contract
1. Valid reasons for annulment of the contract are weather conditions (hard storm and/or high water) hindering or making the cruise impossible. The skipper determines in the first instance whether such conditions apply.
2. In case of misconduct, whether or not caused by alcohol consumption, the skipper has the right to pause or immediately terminate the trip. Persons who are already under the influence of alcohol/drugs at the start of the tour will be denied access to the boat. The customer’s payment obligation remains existent.
3. Alcohol under the age of 18 is prohibited. ST reserves the right to request a photo ID.
4. Passengers must follow all instructions of ST or its employees promptly and without delay. Access to vessels and jetties may be denied without a reason being provided, should this be deemed necessary by ST, for example in relation to capacity, safety, public order or the imminent threat of damage or nuisance.

Article 7 – Check-in and departure times
1. You should be at the vessel at least 15 minutes before the departure time. The boarding will close 15 minutes before departure. If you arrive at the boat later than this, you will not be allowed to board the vessel. If you want to travel on a later boat, you will have to pay the appropriate fare for that excursion.
2.  All departure times are current and up to date on the relevant tours info page.  ST is not liable for any conflicting information found in any other locations.

Article 8 – Liability of Sea Trips
1. ST is not liable for any damage to and/or loss of the passenger’s property. The passenger takes all their property on board entirely at their own risk.
2. ST is not liable for damages to individuals or passengers’ goods, caused by entering or boarding a jetty or boat. The passenger enters these areas entirely at their own risk.

Article 9 – Liability passenger
1. The passenger is liable for damages caused by the passenger to the property/goods used by ST or third parties.
2. All activities organised by ST take place entirely at the passengers’ own risk.

Article 10 – General Liability
1. ST is not liable for personal injury or damage of any nature, regardless of its cause, prior, during or as a result of the trip. The exception to this is damage caused by a deliberate act or the gross negligence of ST. The statutory damages are limited to the price of the boat rental of the trip in question.
2. Children fall under the responsibility of the parent(s).  On request, a life jacket can be provided.
3. Should ST not be able to comply with their obligations due to force majeure, there is no entitlement to restitution or compensation.

Article 11 – Payment, cancellation and amendments
1. In the case of a booking: in agreement with our offer, we will send you a confirmation of the booking.
2. The client may cancel the order in writing only.
3. In the case of a booking: when you cancel within 7 days prior to the day of the cruise, 50% of the total cost are due. If you want to cancel within 3 days before the day of the cruise, the full price is due.
4. For the catering a change in the number of people can always be made within 3 days. In connection with the purchase for the catering, we have to charge the associated costs within 3 days of the cruise day.
5. In the case of extreme weather conditions we will set in consultation and without additional charge, a new date that is going to be carried out within 60 days.
6. ST reserves the right to charge a Euro 5 administration fee for all booking amendments including cancellations.

Article 12 – Final provisions
1. Passengers shall be deemed to follow the instructions of the crew on quay, jetty and boat.
2. Wearing stiletto heels are strongly discouraged for reasons of safety and damage.
3. It is strictly prohibited to wear shoes of any kind on the Sea Bird vessel.
4. The passenger is expected to take care of the environment and not to dispose of waste in the water. All personal consumptions and the associated waste should be taken off the boat after the end of the trip.
5. Obvious errors and mistakes in the information provided, and/or published by ST will not bind ST. The Maltese consumer law applies to these general terms and conditions. Disputes must be submitted to the competent court in the place where the consumer or passenger resides.

Article 13 – Complaints
1. If the participant finds a shortcoming in the implementation of the agreement, ST shall be notified as soon as possible, so that ST can find an appropriate solution. If the shortcoming is not resolved within a reasonable period of time and affects the quality of the arrangement or activity, this should be reported as soon as possible to ST.
2. If the complaint is not satisfactorily dealt with on the spot, it can be submitted within 14 days from the end of the arrangement or activity in writing to ST. A clearly specified account of what the complaints are should be presented.

How can I contact you?2020-09-07T11:09:40+00:00

We can be contacted by phone and email. Please see below:

Hours Phone Email
Office hours 8AM – 7PM +356 999 99 387 help@samalta.com
Emergency Until 9PM +356 9999 9387 info@seaadventureexcursions.com
I am having trouble booking on your website, what should I do?2021-02-16T11:47:09+00:00

Try using a different device to make your booking from. If you continue to have issues then please contact us by phone or email, and we will happily assist you further.

I did not receive a booking confirmation.2021-02-16T11:48:16+00:00

It’s possible your booking confirmation has been delivered to your junk/spam mail, so please check there. If not, then please contact us via phone or email and we will happily assist you further.

Can I book via phone or e-mail?2019-10-31T13:25:39+00:00

Unfortunately, we do not accept bookings by phone or e-mail.

Can I get refund?2021-03-10T14:09:58+00:00

If you booked through a Travel Agency such as Trip Advisor, Get Your Guide etc… then you must contact them regards a possible refund.

If you have booked directly on our website then you must contact us 24 hours before your departure date to get a refund. We reserves the right to charge a Euro 5 administration fee for all booking amendments including cancellations.

Can I reschedule my tour?2019-10-31T13:22:23+00:00

If you have booked through a Travel Agency such as Trip Advisor, Get Your Guide etc… then you will need to contact them to reschedule your tour.

If you have booked directly through our website then you must contact us 24 hours before your departure time and we will happily reschedule your tour.

How can I get to the departure point by public transport?2019-10-31T13:18:23+00:00

Getting to the departure point by public transport is quite easy, since the Bugibba area enjoys good transport links with the rest of the island. Please check the below table to find the bus route and number for your location.

Your Location Bus Number Stop at bus stop
Valletta

48

Moll
Sliema

212

Moll
St Julians

212

Moll
Mellieha

221

Anthony
Golden Bay

223

Mary
Are hotel transfers included in the ticket price?2021-02-16T12:28:02+00:00

Our hotel transfers are not included in the ticket price; however, they can be purchased as an extra from our website. Please click HERE to find out more.

What time does the boat depart?2020-07-03T15:51:22+00:00

Please check the departure times on the products page.

 

Where does the boat depart from?2019-10-31T13:06:15+00:00

The boat departs from the touristic town of Bugibba. Please click HERE to view our Google map location.

Can I pay by card on board?2019-10-30T18:40:47+00:00

At this moment in time we only accept cash on the boat.

Do we need to bring our own towels?2019-10-30T18:40:01+00:00

Yes, you need to bring your own towels as we do not stock these on board.

Are their life jackets on board?2019-10-31T13:02:28+00:00

In an emergency situation there are enough life jackets on board for every single passenger. If you require a life jacket for leisure purposes then there are a limited number in stock which we can provide free of charge. Please speak with a member of the crew when on board.

Is the boat wheelchair accessible?2019-10-30T18:34:34+00:00

Yes the boat is wheelchair accessible, however kindly note that Comino Island is not.

Do you sell vegan and/or gluten free food on board?2019-10-30T16:00:57+00:00

At the moment we do not offer vegan or gluten free options on board.

Is food and drink included in the ticket price?2021-02-16T11:54:45+00:00

We like to keep things as flexible as possible for our passengers, so food and drink are not included in the price.

Can we buy food and drinks on board?2021-02-16T11:58:05+00:00

Yes. We sell hamburgers, wraps, chips etc… We also sell soft drinks, alcoholic and non-alcoholic beverages, and cocktails. Please click HERE to view our onboard menu. The Beaches and Bays excursion also offers passengers the opportunity of having an optional barbeque.

Are we allowed to bring our own food and drinks on board?2021-02-16T12:01:51+00:00

Yes, you are allowed to bring your own food and drinks on most of our excursions. The only exception to this is if you are going on the Beaches & Bay’s excursion. On this excursion, you are not permitted to bring your own food and drink on board.

Are there lockers on the boat?2019-10-30T15:52:57+00:00

Yes, there are small hand lockers on board which are suitable for valuables such as phones, wallets, cameras etc… They can be rented for €2.00 per locker.

Can we rent snorkelling equipment?2019-10-30T15:50:36+00:00

Yes, you can rent snorkelling equipment on board for €5.00 per person. A refundable €10.00 deposit will also be required which is returned if the equipment is returned in a good state

Will the transfers also take us back after the excursion2019-10-30T15:47:16+00:00

Yes, our transfers include the return.

What is the cost of returns transfers2021-02-16T13:09:27+00:00

Our transfers start at €2.00 per person. Please click HERE to find out more.

Where do you pick up from?2019-10-30T15:44:29+00:00

We pick up from Bugibba, Qawra, St Julians, Sliema and Valletta.

How can I book a transfer2021-02-16T12:39:01+00:00

You can book a transfer by clicking on “Find Us” from the menu on the home page, or by clicking HERE. If you book directly on our website, you can also book a transfer as part of your booking.

When and where will our transfer pick us up?2021-02-16T12:54:15+00:00

When booking your hotel transfer, you will be able to choose the nearest pick-up point to your location. We will also send you an email confirming the pick-up details.

What should I bring?2021-02-16T13:13:02+00:00

We recommend bringing towels, sunscreen, a camera if you wish, and your swimwear, and any medications you may need. Wearing your swimwear underneath your clothing is the easiest. If you are on the sightseeing excursion, we advise that you wear comfortable clothing over your swimwear.

If you are travelling between October- May, you may need a light jacket or a sweater.

Is smoking permitted?2017-05-14T23:40:08+00:00

Smoking is permitted in outdoor areas on the catamaran.  However, we request you are mindful of other non-smoking guests onboard.

Go to Top