FINAL UPDATE 09 September 14:00
All refunds have been initiated, and we have already refunded:
- the payments made on the credit card machine in the morning for the BBQ.
- any bookings made directly on our website.
Please allow a few days for the banks to complete the transfers. If you still don’t receive anything please contact us at firstname.lastname@example.org so we can look into it for you.
If you have booked on getyourguide, Viator, Trip Advisor, or Tiqets, we have informed the agencies of the situation and have asked them to refund you. I have checked on our account and it shows they are cancelled and refunded. If you have any issues please contact them on the relevant link below:
Viator/Trip Advisor: https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/456
The catamaran has been lifted out of the water and was found to have minor and repairable damage. Repairs have already been made and the boat will be lowered into the water very early tomorrow morning. It will operate again as usual from 09:30.
The incident has been investigated and it occurred due to a technical fault in the gears. It has also been fixed and checked.
Refunds for today’s trip have been requested and should be with you in the next couple of days.
Anyone wanting to join us on the 09:30 day trip from Saturday onwards, or any sunset trip at 17:00 can rebook by clicking here. We have created a 10% discount code that is active between now and the 12th of September. Please enter “8Sep21” when booking on the above link.
If you need a booking before Saturday for the 09:30 tour, please contact us at email@example.com and we will endeavor to accommodate you.
Once again we apologise for the inconvenience.
I am contacting you as promised about your catamaran trip today. The boat is currently en route to the dry dock and will be lifted and inspected for safety purposes.
In the next few hours, we will have more information and will keep you all updated on this page. We will also advise you here once the catamaran is cleared to operate again.
We are very sorry for your inconvenience today, and we will be refunding everyone’s tickets in full.
If you would like to join the same trip once the catamaran is available again please check this page for updates on how it is possible.
Our sincerest apologies,
From Stephanie and all the crew.